Housing Ombudsman

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The Office of the Housing Ombudsman is a non-ministerial public body of the United Kingdom government, established by the Department of Housing, Local Government and Local Government.

The Housing Ombudsman Service is investigating complaints about registered social housing providers, such as housing associations, and other landlords, managers and brokers. The service is free, independent and impartial. The Ombudsman may also examine complaints about local councils dealing with housing issues.

In June 2018, the Parliamentary Group of All Parties for Excellence in the Built Environment called on the United Kingdom Government to extend the jurisdiction of the UK ombudsman's independent programmes to private builders. It recommended a one-stop shop for ombudsomimic services, covering the entire

Residential sector, which would cover the behaviour of real estate agents (covered by the real estate defender) for social housing. Within this global service, there would be a number of specialized advocates or specialized departments, one of whom would cover new homes.

housing ombudsman

Housing Ombudsman

The Housing Ombudsman Service (HSC, for its susten) investigates complaints about registered social housing providers, such as housing associations, and other landlords, managers and brokers. The service is free, independent and impartial.

HOS is a non-ministerial public institution funded by the Ministry of Housing, Municipalities and Local Government.

What services does the Housing Ombudsman provide?

The Housing Ombudsman Service is legally created to review complaints about housing organizations registered with us. Our service is free, independent and impartial.

We resolve disputes between tenants and tenants of social landlords (housing associations and municipalities) and our volunteer members (private landlords and landlords who are committed to providing good service to their tenants).

How the Housing Ombudsman Works

We review complaints based on our dispute resolution principles and encourage landlords and residents to use these principles so that they can resolve complaints together as soon as possible. Our dispute resolution process is based on these principles. If possible, early local resolution is always the best solution. As a service, we are improving by learning from the results, and we are helping individuals and organizations do the same by learning from best practices across the housing sector.

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